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**QUALITY GUARANTEE** | **QUALITY GUARANTEE** | ||
- | **Matrix **offers a wide range of hair care, hair color and hair texturizing products including: the products Biolage and Total Results. We are so confident with the performance of Matrix products you’ll find in our salons, that we offer consumers a money-back guarantee. | + | **Matrix **offers a wide range of hair care products including: the products Biolage and Total Results. We are so confident with the performance of Matrix products you’ll find in our salons, that we offer consumers a money-back guarantee. |
If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund: | If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund: | ||
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**2. **To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorized salon/spa or authorized salon related website. | **2. **To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorized salon/spa or authorized salon related website. | ||
- | If you have purchased any of our products from the following, we __**can not**// guarantee that the products are within our standards and therefore will not be able to provide you with a refund. | + | If you have purchased any of our products from the following, we __**can not**// guarantee that the products are within our standards and therefore will not be able to provide you with a refund. * Unauthorized Sales Outlets * Any Mass Retailer * Mass Discount Store * Drugstore * Grocery Store * Online Auction Sites Please purchase Matrix products from salons and spas that can offer you the best service and product recommendations for your hair. Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community. **The content of this policy is only applicable to the United States.** **Matrix reserves the right to update, revise or discontinue the program in the future.** // |
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- | Unauthorized Sales Outlets | + | |
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- | Any Mass Retailer | + | |
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- | Mass Discount Store | + | |
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- | Drugstore | + | |
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- | Grocery Store | + | |
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- | Online Auction Sites | + | |
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- | Please purchase Matrix products from salons and spas that can offer you the best service and product recommendations for your hair. Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community. | + | |
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- | **The content of this policy is only applicable to the United States.** | + | |
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- | **Matrix reserves the right to update, revise or discontinue the program in the future.** | + | |