salon:pub:refunds
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salon:pub:refunds [2019/08/25 21:16] mary [Refund Methods for Returns without an Original Receipt] |
salon:pub:refunds [2019/09/23 20:08] (current) mary [HEATHER SERVICES] |
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| - | ==== HEATHER SERVICES ==== | ||
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| - | UNSATISFACTORY SERVICE | ||
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| - | Notify the salon within 7 days and I will correct unsatisfactory service at no charge. | ||
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| - | * There is no guarantee on perms given to children under 12 years of age | ||
| - | * if you changed your mind on the style, cut, color, or process you chose | ||
| - | * if you have been made aware of possible problems with your hair and agreed to continue against my recommendations, which generally if the procedure would not be favorable, I may refuse to provide the service. | ||
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| ==== MATRIX ==== | ==== MATRIX ==== | ||
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| If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund: | If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund: | ||
| - | **1.** Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to: | + | **1.** Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to: |
| Matrix Consumer Affairs | Matrix Consumer Affairs | ||
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| Westfield, NJ 07091-2007 | Westfield, NJ 07091-2007 | ||
| - | \\ | + | \\ **2. **To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorized salon/spa or authorized salon related website. |
| - | **2. **To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorized salon/spa or authorized salon related website. | + | |
| If you have purchased any of our products from the following, we __**can not**__ guarantee that the products are within our standards and therefore will not be able to provide you with a refund. | If you have purchased any of our products from the following, we __**can not**__ guarantee that the products are within our standards and therefore will not be able to provide you with a refund. | ||
| - | * Unauthorized Sales Outlets | + | * Unauthorized Sales Outlets |
| * Any Mass Retailer | * Any Mass Retailer | ||
| * Mass Discount Store | * Mass Discount Store | ||
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| + | ==== BRAZILIAN BLOWOUT ==== | ||
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| + | Brazilian Blowout does not, under any circumstances, return or exchange purchased product. | ||
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| ==== RETAIL Returns with an original Mary L register receipt OR eReceipt: ==== | ==== RETAIL Returns with an original Mary L register receipt OR eReceipt: ==== | ||
| - | __Salon appliances__ unopened, may be exchanged or returned for a full refund within 14 days of purchase. For online orders, the date of delivery will be determined as the date of purchase. | + | __Salon appliances__ unopened, may be exchanged or returned for a full refund within 14 days of purchase. For online orders, the date of delivery will be determined as the date of purchase. |
| - | __Holiday Gift Returns__ : Any item purchased between October 1st and December 23th can be returned until January 14th, or as the policy allows (whichever is later). Receipts must have HOLIDAY STAMP. | + | __Holiday Gift Returns__ : Any item purchased between October 1st and December 23th can be returned until January 14th, or as the policy allows (whichever is later). Receipts must have HOLIDAY STAMP. |
| __Web Purchases__: may be returned/exchanged in accordance with this policy in salon or by contacting 507-377-3602. | __Web Purchases__: may be returned/exchanged in accordance with this policy in salon or by contacting 507-377-3602. | ||
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| __Non-Refundable__: Special Order/Custom items and Manufacturer Direct items cannot be returned or exchanged unless damaged upon receipt. Pre-Paid Cards such as Gift Cards are non-refundable, and cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card. | __Non-Refundable__: Special Order/Custom items and Manufacturer Direct items cannot be returned or exchanged unless damaged upon receipt. Pre-Paid Cards such as Gift Cards are non-refundable, and cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card. | ||
| - | __Services__ : Services can be canceled for a full refund within 3 days of the original purchase date with the original sales receipt (as defined above) Services includes any in-store or off-site service that can be purchased at the salon or via website, currently [[http://www.marylsalon.com|www.marylsalon.com]] | + | __Services__ : Services can be canceled for a full refund within 3 days of the original purchase date with the original sales receipt (as defined above) Services includes any in-store or off-site service that can be purchased at the salon or via website, currently [[http://www.marylsalon.com|www.marylsalon.com]] |
| excludes: special occasion agreements, tanning, red light, spray tan, body jewelry, and unsealed ear pierce packages, which provide their own policies before purchase. | excludes: special occasion agreements, tanning, red light, spray tan, body jewelry, and unsealed ear pierce packages, which provide their own policies before purchase. | ||
| - | __Buy Online Pickup in S____alon____ Orders__ : Returns and exchanges for buy online pick up in salon orders must be completed at the salon. | + | __Buy Online Pickup in S____alon____ Orders__ : Returns and exchanges for buy online pick up in salon orders must be completed at the salon. |
| + | ==== Refund Method for Returns with Original Receipt: ==== | ||
| - | ==== Refund Method for Returns with Original Receipt: ==== | + | | \\ **If you paid with:** | \\ **Your refund will be:** | |
| - | + | | \\ Cash or a check written more than 10 days ago| \\ Cash| | |
| - | | \\ **If you paid with:** \\ | \\ **Your refund will be:** \\ | | + | | \\ Check written less than 10 days ago or Gift Card| \\ Gift Card| |
| - | | \\ Cash or a check written more than 10 days ago \\ | \\ Cash \\ | | + | | \\ Credit Card or Debit Card| \\ Same Card| |
| - | | \\ Check written less than 10 days ago or Gift Card \\ | \\ Gift Card \\ | | + | |
| - | | \\ Credit Card or Debit Card \\ | \\ Same Card \\ | | + | |
| ==== Refund Methods for Returns without an Original Receipt ==== | ==== Refund Methods for Returns without an Original Receipt ==== | ||
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salon/pub/refunds.1566785764.txt.gz · Last modified: 2019/08/25 21:16 by mary
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