Mary L

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<h2>SECTION A</h2> <div class="level2"> </div> <h3>1. BOOKING APPOINTMENTS WITH Mary L</h3> <div class="level3"> <p> To ensure prompt service at your convenience, appointments are always recommended. Of course I try to get a walk-in or last minute caller in as soon as possible. Calling in before 10 am and leaving a brief voice message or text can maximize your chances of finding a slot same day, because reading the messages is often the first step to salon opening. Leaving more than one message is not necessary as my system tracks time and date of every message and keeps them on file. I will respond to your request as quickly as possible. </p> <p> When booking appointments that require preordering of special supplies, the estimated costs must be paid at time of booking with the balance due upon agreement. Your estimated total product cost will be rounded up to the nearest dollar. </p> </div> <h3>2. NEW CLIENTS</h3> <div class="level3"> <p> Are you a new client, booking with me for the first time? Do you have especially long, thick or coarse hair that might require extra time? Do you like an especially polished blow out or have fancy plans? If you answered “yes” to any of these questions, an <u> Add-onu </u> extra timeu might be in order. If you are unsure, err on the side of asking for more time rather than less. Better yet, let us know and we’ll help you figure it out. </p> </div> <h3>3. LATE</h3> <div class="level3"> <p> Have you ever showed up on time for your appointment and your stylist is running 15 to 30 minutes behind? Seven times out of 10 it was because an earlier client was late. It happens….however if you are the habitual late client, your services may be compromised at the regular price, if you go over your scheduled time, you may be charged for extra time, you may no longer be offered early morning appointments, you may be removed from your regular spot and booked on less busy requested days, you may no longer be even allowed to pre book, and asked to call in on the day you want and take an available spot….if any available, or as much as we would love to provide the quality services that you deserve, we might decide we are not the right fit for you and refer you to a walk-in salon. </p> <p> Unexpected problems may occur when preforming salon services causing me to be late. I try to schedule extra time for difficult hair, but I'm not always made aware of all hair conditions, and my estimates will not always be precise, please be sure to leave a contact number, I know your time is important as well. </p> </div> <h3>4. CANCELATIONS OR RESCHEDULING</h3> <div class="level3"> <p> I value your business, but need to ask you to respect my scheduling policy. Should you need to cancel or reschedule, at least 24 hours in advance notice is appreciated. You can request a reminder e-mail notification modified to your liking. A 48 hour reminder is recommended to give yourself ample time to cancel or reschedule. More than one reminder can be set up, for example 48 hours, 24 hours, 6 hours, and even 2 hours notification is available. Not receiving the notifications will NOT excuse a missed appointment, it is your responsibility to keep your appointments. No show is unacceptable. However, I do understand that things can happen, and my salon policy MAY only take effect if at least 4 hours notice isn't given. Voice or text messaging the salon your change of plan anytime around the clock, is better than not showing at all. If you don't have access to a phone, you may also send me an email. </p> <p> info@marylsalon.com </p> <p> When you miss an appointment with me, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. I have clients that book weeks in advance and if my schedule has 3 hour slots booked in advanced that are not really intended to be used, they will more than likely not get filled 24 hours prior. </p> <p> Additionally, many times I will be functioning on an “on call” status and may have traveled to the salon specifically for your service. For these reasons the salon feels obligated to help all our stylist compensate for their time as well as make up for the lost revenue and other work related expenses. </p> <p> We feel that it is only fair to honor the same policy to our clients, if in any reason I cancel on a client less than 24 hours of the appointment scheduled: I will honor 50% off on your rescheduled service. This does not apply to situations that are out of my hands, such as power outage, unfortunate incidents, etc, that require the salon to be closed during regular business hours, but I will gladly reschedule your appointment. </p> </div> <h3>5. LAST MINUTE CANCELS OR NO SHOW</h3> <div class="level3"> <p> You get two last minute cancels without a penalty. No shows are unacceptable. After that, and I am not literally counting, but when noted, you will be unable to make any future appointments without a $10 Booking Fee to guarantee your appointment. This fee is not refundable, but is transferable, if rescheduled within the 24 hours policy. All Booking fee are forfeited upon missed appointment. Excessive canceling and no show history may discontinue future services. Consistent and timely appointments could terminate the Booking Fee requirement. </p> </div> <h3>6. OFF SITE APPOINTMENT</h3> <div class="level3"> <p> Off-site appointments must be negotiated and requires a signed contract. Contact me to request a quote. Upon written request to the State Cosmetology Board, a stylist may be issued a certificate of identification authorizing the licensee's lawful practice in a place other than a licensed salon. </p> <p> Subp. 10d. Home bound. </p> <p> “Home bound.” means an individual lacks the physical or intellectual capacity for independent transportation and is unable to travel independently from home to a licensed salon. </p> </div> <h3>7. OUTSIDE HOURS</h3> <div class="level3"> <p> Appointments may be available outside Salon hours, Sundays and Holidays, however extra fees and advance request apply. This is a paid in advance fee, no refund, not transferable charged for scheduling special hours and will not be used toward your service bill. </p> <p> Sunday and Holiday Booking Fees </p> <p> Monday – Saturday: Outside Salon Hours: $5.00 </p> <p> Sunday: $10.00 </p> <p> Holiday: $10.00 </p> </div> <h3>8. UNSATISFACTORY SERVICE</h3> <div class="level3"> <p> Notify the salon within 7 days and I will correct unsatisfactory service at no charge. There is no guarantee on perms given to children under 12 years of age, if you changed your mind on the style, cut, color, or process you chose, or if you have been made aware of possible problems with your hair and agreed to continue against my recommendations, which generally if the procedure would not be favorable, I may refuse to provide the service. </p> <p> Refunds will be mailed to you by check or returned on same card within 10 days. </p> </div>