Mary L

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<h3>MATRIX</h3> <div class="level3"> <p> <b>QUALITY GUARANTEE</b> </p> <p> <b>Matrix </b>offers a wide range of hair care, hair color and hair texturizing products including: the products Biolage and Total Results. We are so confident with the performance of Matrix products you’ll find in our salons, that we offer consumers a money-back guarantee. </p> <p> If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund: </p> <p> <b>1.</b> Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to: </p> <p> Matrix Consumer Affairs </p> <p> PO Box 2007 </p> <p> Westfield, NJ 07091-2007 </p> <p> <br/> <b>2. </b>To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorized salon/spa or authorized salon related website. </p> <p> If you have purchased any of our products from the following, we __<b>can not</b><em> guarantee that the products are within our standards and therefore will not be able to provide you with a refund. * Unauthorized Sales Outlets * Any Mass Retailer * Mass Discount Store * Drugstore * Grocery Store * Online Auction Sites Please purchase Matrix products from salons and spas that can offer you the best service and product recommendations for your hair. Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community. <b>The content of this policy is only applicable to the United States.</b> <b>Matrix reserves the right to update, revise or discontinue the program in the future.</b> </p> </div>