Mary L

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<hr /> <h3>MARY L SERVICES</h3> <div class="level3"> <p> UNSATISFACTORY SERVICE </p> <p> Notify the salon within 7 days and I will correct unsatisfactory service at no charge. </p> <ul> <li class="level1"> There is no guarantee on perms given to children under 12 years of age</li> <li class="level1"> if you changed your mind on the style, cut, color, or process you chose</li> <li class="level1"> if you have been made aware of possible problems with your hair and agreed to continue against my recommendations, which generally if the procedure would not be favorable, I may refuse to provide the service.</li> </ul> <hr /> </div> <h3>HEATHER SERVICES</h3> <div class="level3"> <p> UNSATISFACTORY SERVICE </p> <p> Notify the salon within 7 days and I will correct unsatisfactory service at no charge. </p> <ul> <li class="level1"> There is no guarantee on perms given to children under 12 years of age</li> <li class="level1"> if you changed your mind on the style, cut, color, or process you chose</li> <li class="level1"> if you have been made aware of possible problems with your hair and agreed to continue against my recommendations, which generally if the procedure would not be favorable, I may refuse to provide the service.</li> </ul> <hr /> </div> <h3>MATRIX</h3> <div class="level3"> <p> <b>QUALITY GUARANTEE</b> </p> <p> <b>Matrix </b>offers a wide range of hair care, hair color and hair texturizing products including: the products Biolage and Total Results. We are so confident with the performance of Matrix products you’ll find in our salons, that we offer consumers a money-back guarantee. </p> <p> If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund: </p> <p> <b>1.</b> Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to: </p> <p> Matrix Consumer Affairs </p> <p> PO Box 2007 </p> <p> Westfield, NJ 07091-2007 </p> <p> <br/> <b>2. </b>To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorized salon/spa or authorized salon related website. </p> <p> If you have purchased any of our products from the following, we <u><b>can not</b></u> guarantee that the products are within our standards and therefore will not be able to provide you with a refund. </p> <ul> <li class="level1"> Unauthorized Sales Outlets</li> <li class="level1"> Any Mass Retailer</li> <li class="level1"> Mass Discount Store</li> <li class="level1"> Drugstore</li> <li class="level1"> Grocery Store</li> <li class="level1"> Online Auction Sites</li> </ul> <p> Please purchase Matrix products from salons and spas that can offer you the best service and product recommendations for your hair. Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community. </p> <p> <b>The content of this policy is only applicable to the United States.</b> </p> <p> <b>Matrix reserves the right to update, revise or discontinue the program in the future.</b> </p> <hr /> </div> <h3>RETAIL Returns with an original Mary L register receipt OR eReceipt:</h3> <div class="level3"> <p> <u>Salon appliances</u> unopened, may be exchanged or returned for a full refund within 14 days of purchase. For online orders, the date of delivery will be determined as the date of purchase. </p> <p> <u>Holiday Gift Returns</u> : Any item purchased between October 1st and December 23th can be returned until January 14th, or as the policy allows (whichever is later). Receipts must have HOLIDAY STAMP. </p> <p> <u>Web Purchases</u>: may be returned/exchanged in accordance with this policy in salon or by contacting 507-377-3602. </p> <p> <u>Non-Refundable</u>: Special Order/Custom items and Manufacturer Direct items cannot be returned or exchanged unless damaged upon receipt. Pre-Paid Cards such as Gift Cards are non-refundable, and cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card. </p> <p> <u>Services</u> : Services can be canceled for a full refund within 3 days of the original purchase date with the original sales receipt (as defined above) Services includes any in-store or off-site service that can be purchased at the salon or via website, currently <a href="http://www.marylsalon.com" class="urlextern" title="http://www.marylsalon.com" rel="nofollow">www.marylsalon.com</a> </p> <p> excludes: special occasion agreements, tanning, red light, spray tan, body jewelry, and unsealed ear pierce packages, which provide their own policies before purchase. </p> <p> <u>Buy Online Pickup in S</u><u>alon</u><u> Orders</u> : Returns and exchanges for buy online pick up in salon orders must be completed at the salon. </p> </div> <h3>Refund Method for Returns with Original Receipt:</h3> <div class="level3"> <span class='np_break'> </span> <div class="table sectionedit1"><table class="inline"> <tr class="row0"> <td class="rightalign"> <br/> <b>If you paid with:</b> <br/> </td><td class="rightalign"> <br/> <b>Your refund will be:</b> <br/> </td> </tr> <tr class="row1"> <td class="rightalign"> <br/> Cash or a check written more than 10 days ago <br/> </td><td class="rightalign"> <br/> Cash <br/> </td> </tr> <tr class="row2"> <td class="rightalign"> <br/> Check written less than 10 days ago or Gift Card <br/> </td><td class="rightalign"> <br/> Gift Card <br/> </td> </tr> <tr class="row3"> <td class="rightalign"> <br/> Credit Card or Debit Card <br/> </td><td class="rightalign"> <br/> Same Card <br/> </td> </tr> </table> <span class='np_break'> </span> </div> </div> <h3>Refund Methods for Returns without an Original Receipt</h3> <div class="level3"> <p> All returns without an Original Receipt require valid government identification. </p> <ul> <li class="level1"> appliance products without Original Receipt are not eligible for return.</li> <li class="level1"> All other returns without an Original Receipt for items that are active in our computer system will be refunded in the form of a Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days. If that amount is under $10, we will refund in cash. Mary L reserves the right to request identification or deny any exchange or return.</li> </ul> <p> Mary L reserves the right to amend these terms at any time and to make exceptions on case-by-case basis. </p> </div> <!-- EDIT1 TABLE [4481-] -->