==== MATRIX ====

**QUALITY GUARANTEE**

**Matrix **offers a wide range of hair care products including: the products Biolage and Total Results. We are so confident with the performance of Matrix products you’ll find in our salons, that we offer consumers a money-back guarantee.

If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund:

**1.** Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to:

Matrix Consumer Affairs

PO Box 2007

Westfield, NJ 07091-2007

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**2. **To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorized salon/spa or authorized salon related website.

If you have purchased any of our products from the following, we __**can not**// guarantee that the products are within our standards and therefore will not be able to provide you with a refund. * Unauthorized Sales Outlets * Any Mass Retailer * Mass Discount Store * Drugstore * Grocery Store * Online Auction Sites Please purchase Matrix products from salons and spas that can offer you the best service and product recommendations for your hair. Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community. **The content of this policy is only applicable to the United States.** **Matrix reserves the right to update, revise or discontinue the program in the future.** //