---- ==== MARY L SERVICES ==== UNSATISFACTORY SERVICE Notify the salon within 7 days and I will correct unsatisfactory service at no charge. * There is no guarantee on perms given to children under 12 years of age * if you changed your mind on the style, cut, color, or process you chose * if you have been made aware of possible problems with your hair and agreed to continue against my recommendations, which generally if the procedure would not be favorable, I may refuse to provide the service. ---- ==== MATRIX ==== **QUALITY GUARANTEE** **Matrix **offers a wide range of hair care, hair color and hair texturizing products including: the products Biolage and Total Results. We are so confident with the performance of Matrix products you’ll find in our salons, that we offer consumers a money-back guarantee. If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund: **1.** Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to: Matrix Consumer Affairs PO Box 2007 Westfield, NJ 07091-2007 \\ **2. **To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorized salon/spa or authorized salon related website. If you have purchased any of our products from the following, we __**can not**__ guarantee that the products are within our standards and therefore will not be able to provide you with a refund. * Unauthorized Sales Outlets * Any Mass Retailer * Mass Discount Store * Drugstore * Grocery Store * Online Auction Sites Please purchase Matrix products from salons and spas that can offer you the best service and product recommendations for your hair. Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community. **The content of this policy is only applicable to the United States.** **Matrix reserves the right to update, revise or discontinue the program in the future.** ---- ==== BRAZILIAN BLOWOUT ==== Brazilian Blowout does not, under any circumstances, return or exchange purchased product. ---- ==== RETAIL Returns with an original Mary L register receipt OR eReceipt: ==== __Salon appliances__ unopened, may be exchanged or returned for a full refund within 14 days of purchase. For online orders, the date of delivery will be determined as the date of purchase. __Holiday Gift Returns__ : Any item purchased between October 1st and December 23th can be returned until January 14th, or as the policy allows (whichever is later). Receipts must have HOLIDAY STAMP. __Web Purchases__: may be returned/exchanged in accordance with this policy in salon or by contacting 507-377-3602. __Non-Refundable__: Special Order/Custom items and Manufacturer Direct items cannot be returned or exchanged unless damaged upon receipt. Pre-Paid Cards such as Gift Cards are non-refundable, and cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card. __Services__ : Services can be canceled for a full refund within 3 days of the original purchase date with the original sales receipt (as defined above) Services includes any in-store or off-site service that can be purchased at the salon or via website, currently [[http://www.marylsalon.com|www.marylsalon.com]] excludes: special occasion agreements, tanning, red light, spray tan, body jewelry, and unsealed ear pierce packages, which provide their own policies before purchase. __Buy Online Pickup in S____alon____ Orders__ : Returns and exchanges for buy online pick up in salon orders must be completed at the salon. ==== Refund Method for Returns with Original Receipt: ==== | \\ **If you paid with:** | \\ **Your refund will be:** | | \\ Cash or a check written more than 10 days ago| \\ Cash| | \\ Check written less than 10 days ago or Gift Card| \\ Gift Card| | \\ Credit Card or Debit Card| \\ Same Card| ==== Refund Methods for Returns without an Original Receipt ==== All returns without an Original Receipt require valid government identification. * appliance products without Original Receipt are not eligible for return. * All other returns without an Original Receipt for items that are active in our computer system will be refunded in the form of a Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days. If that amount is under $10, we will refund in cash. Mary L reserves the right to request identification or deny any exchange or return. Mary L reserves the right to amend these terms at any time and to make exceptions on case-by-case basis. ---- \\